Ordering

All your queries answered regarding ordering.

How do I place an order?

You can place an order through our website or by calling our customer service team at (833) 333-4044, via email: cs@qualityinktoner.comr or by sending us a form message here.

Can I add or remove items from my cart?

Yes, you can modify your cart until you confirm your order

Do I need an account to place an order?

While not mandatory, creating an account allows you to track your order history, manage saved item lists, and enjoy faster checkout in the future.

Product

All your queries answered regarding products.

How do I find the right ink and toner for my printer?

You can use the Ink And Toner Finder tool on the website's homepage or category page, or search by Brand, Printer Family, Printer Model, or OEM number.

What should I do if I'm unsure whether a cartridge is compatible with my printer?

Our customer service team is happy to assist you in finding the correct cartridge for your printer. You can contact them by phone at (833) 333-4044 or email cs@qualityinktoner.com

Do you offer product warranties?

Absolutely! In addition to our 30-day money-back guarantee, we stand behind every product we sell. Each item is covered by our Limited Warranty, which ensures your purchase is free from defects in materials and workmanship under normal use for up to 6 months from the original shipment date. Our commitment: quality you can count on, confidence you can trust. For full details on coverage, replacement eligibility, and exclusions, please visit our Terms of Service page to learn more.

Payment

All your queries answered regarding payments.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, etc.), debit cards, and some online payment methods (e.g., PayPal).

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information.

Do you offer COD?

Sorry, at this moment we do not offer cash on delivery (COD) mode of payment.

Shipping

All your queries answered regarding shipping.

What are your shipping options?

We offer standard, expedited, and next-day delivery options (availability may vary depending on your location).

How much does shipping cost?

Shipping costs are calculated based on the weight, size of your order, your chosen delivery method, and your location. The final cost will be displayed at checkout.

Can I track my order?

Yes, you can track your order's progress by logging into your account or using the tracking information provided in your order confirmation email.

Return products

All your queries answered regarding return.

What is your return policy?

We want you to shop with confidence. If you’re not completely satisfied, you can request a refund within 30 days of your order or exchange defective items within 6 months of shipment.

For full details and step-by-step instructions, please visit our Shipping Policy Page

How do I return an item?

Returning an item is simple! Just contact our Guest Services team to request a Return Merchandise Authorization (RMA) number before sending anything back. Once you receive your RMA, include it on the outside of your package and ship your item using a trackable carrier.

For full instructions and return guidelines, visit our Returns & Exchanges Page

Who pays for return shipping?

Customers are responsible for all return shipping costs, including tracking and insurance. We recommend using a trackable shipping service to ensure your return arrives safely, as we can’t refund or replace items lost in transit.

For more details on our return process, please visit our Returns & Exchanges Policy