RETURNS, REFUNDS AND EXCHANGES CONDITIONS
a) If you wish to return a product for any reason, you must first contact our Guest Services department for a Return Merchandise Authorization (RMA) number before sending your product back to us.
b) If you are requesting a refund, RMAs will be given within 30 days from the original date of shipment.
c) If you are requesting an even exchange of any of our products due to being defective, RMAs will be given within 6 months from the original shipment date. However, we retain the right not to service a customer who abuses our return policy system.
d) Please send your request for an RMA via email to customerservice@qualityinktoner.com to obtain your RMA number and instructions on where to ship your return. No returns will be accepted without an Quality Ink and Toner Return Merchandise Authorization (RMA) number.
e) We cannot accept depleted items or items purchased from other retailers. Make sure that you return manuals and accessories with your return. If requesting a refund, please also enclose all promotional items that were included with your order. Also, to expedite your return we request that you enclose a copy of the original order receipt or packing slip as proof of purchase.
f) After you have received an RMA number from our Guest Services department, you must write the RMA number on the outside of the package under our shipping address. Please do not write any other correspondence to us on the outside of the box. All returned merchandise must be received within ten (10) business days of the issuance of the RMA number and return instructions. Failure to do so could result in a delay or complete forfeiture of a refund, if applicable.
g) If you are returning an unneeded or wrongly ordered non-defective product, you may be subject to a 15% restocking fee at our discretion. In cases where you return one item that is unneeded or wrongly ordered along with other defective items, we reserve the discretion whether or not to charge you the 15% restocking fee for the unneeded/wrongly ordered item.
h) We do not reimburse or refund you for any shipping fees, including return shipping fees. We are not responsible for lost or untraceable return shipments. We strongly recommend that you send your return using a shipping Quality Ink & Toner that provides you with a way to track your package.
TERMS OF LIMITED WARRANTY
In addition to our 30 day money back guarantee, we at Quality Ink & Toner also warrant to the original customer purchasing such products directly from Quality Ink & Toner that all such products sold will be free from defects in materials and workmanship affecting form, fit and function. We have to limit any claim under this warranty to the customer who purchased such product and only while such customer owns such product. Any claim with respect to such products where the purchaser seeks a refund of the purchase price must be made 6 months from the original date of shipment by Quality Ink & Toner. The purchaser can make claims to receive replacement product for a period of 6 months from the original date of shipment by Quality Ink & Toner.
The Limited Warranty covers only defects arising under normal use and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, and usage not in accordance with product instructions, acts of nature or improper installation or repairs made by anyone other than Quality Ink & Toner.
* Please review our Terms of Service page for more information.
